Terms And Conditions


Welcome to the website of JCMS ProRewards Sdn Bhd (company registration number 0556838A) whose registered office is located at No. 19, Jalan 51/203A, Seksyen 51, 46050 Petaling Jaya, Selangor, Malaysia.

Please read these terms and conditions carefully. By accessing and visiting our website, you accept and agree to be bound by these terms and provisions throughout all your visits with us.

Your Account

When you register for an account with the JCMS ProRewards Sdn Bhd website, you affirm that you are at least eighteen (18) years of age. You will be asked to provide your email address which will serve as your unique user identification (ID). You will also be asked to create a password. You are responsible for any and all access to our website and services using this user ID and password. You should ensure your password is kept confidential and secure to prevent unauthorized access to your account. You are to change your password immediately if you suspect your account has been compromised. You agree to provide true, current, and complete information, and to keep your information up to date.

Your Privacy

We are committed to protecting your privacy and to complying with applicable data protection and privacy laws. Please see our Privacy Policy to understand what personally identifiable information we may collect, and how we might use this information.

Our Contract

To submit an order, follow the online order process on our website.

You are required to submit the full payment for the whole purchase price of your selected items before your order can be processed. Your purchase method will be charged the full payment at the point of order. JCMS ProRewards Sdn Bhd will process your payment and then send an email to your registered email address. This email will contain your name, details of item(s) ordered, delivery address and full amount paid. This email is our acknowledgement of your order, but it constitutes neither a confirmation nor acceptance or your order.

The contract between us is formed once we have emailed you to inform you that we have dispatched the items to you.

Item Descriptions, Pricing and Availability

We attempt to be as accurate as possible in item descriptions, pricing and availability. However, we do not guarantee that item descriptions or other content of this website are completely free of errors or omissions.

If an item offered by us is not as described, your sole course of action is to return it in unused condition for a refund. Please contact Customer Service with details of item disparity.

If we discover a major error in the price of items you have ordered from us, we will email you as soon as possible. You will have the option of reordering the items at the correct price, or cancelling your order for a full refund.

The price of items may fluctuate and items may be discounted after you place your order but before your items are dispatched. Requests for price adjustments after you place your order will not be entertained.

We endeavor to keep our website updated with item availability. However, if we have insufficient stock or are unable to obtain the items from our suppliers, we will inform you by email as soon as possible and refund the full sum paid to your original payment method. Please allow fourteen (14) days for your refund to appear. We will not offer additional compensation.

Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. We are not responsible for postal delays once parcels have left our warehouse.

Cancellations, Exchanges, Returns

If you wish to cancel an order, please contact Customer Service within 24 hours of receiving your order confirmation email. Once an order has been dispatched it cannot be cancelled.

Exchanges are only accepted in the case of damaged and defective items (see below).

You may return all unopened and unused items to us within seven (7) days of receipt. All item tags and original packaging must be intact. You are responsible for the cost of returning the item to us. Please pack your items carefully and choose a secure shipping method with a tracking number, as we will not be responsible for items damaged or lost in transit to us.

Damaged and Defective Items

If your order is damaged or defective, please contact Customer Service within three (3) days of receipt. We will collect the item(s) from the original delivery address only. We reserve the right to evaluate the item(s) and determine the nature of any damages or defects, and to reject any claims we determine to be not genuine. We will advise you on the next course of action, whether replacement or refund.

Electronic Communications

When you visit the website, register for an account on the website or send emails to JCMS ProRewards Sdn Bhd, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this website. You are responsible for all electronic communications and content sent from your computer to us.

Losses and Indemnity

You agree to fully indemnify JCMS ProRewards Sdn Bhd from and against all claims, liabilities, damages, losses, costs and expenses arising out of any breach by you of these terms and condition or by your use of this website, or the use of any other person accessing this website using your account.

You agree to fully indemnify JCMS ProRewards Sdn Bhd against any loss of or damage to any property or injury to or death of any persons caused by any negligent act or omission or willful misconduct by you or by any breach of the contractual obligations arising out of these terms and conditions.

JCMS ProRewards Sdn Bhd will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. We do not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or willful misconduct.

Governing Law

These terms and conditions shall be governed and interpreted in accordance with the laws of Malaysia. By visiting or using the website or by placing an order through the website you hereby irrevocably accept, agree and consent to the exclusive jurisdiction of the Courts in Malaysia in all disputes, controversies or differences of whatsoever nature which may arise, out of or in relation to the terms and conditions, or the breach hereof relating to the use of the website.

License and Website Access

JCMS ProRewards Sdn Bhd grants you a limited license to access and make personal use of this website, but not to download or modify it, or any portion of it. This license does not include any resale or commercial use of this website or its contents; any collection and use of any item listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another retailer; or any use of data gathering and extraction tools. Any portion of our website may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose.

All content included on this website, such as text, graphics, logos, icons, images, and software, is the property of JCMS ProRewards Sdn Bhd or its content suppliers and protected by copyright laws, and may not be used without written permission.

You may not use the website in any way that causes, or is likely to cause, the website or access to it to be damaged or interrupted in any way.

Force Majeure

JCMS ProRewards Sdn Bhd shall have no liability to you for any failure or delay in delivering items to you caused by unforeseen circumstances or events beyond our control such as but not limited to acts of war, terrorism, strikes, and natural disasters.

Amendments to the Terms and Conditions

We reserve the right, at any time, to add to, change, update, or modify these terms and conditions, simply by posting such change, update, or modification on our website and without any other notice to you. You will be subject to the terms and conditions in force at the time that you use the website or that you order goods from the website. By continuing to use this website after any changes are posted, you are indicating your acceptance of any amendments to the terms and conditions.

Subscribe to our email newsletter

Sign up to receive our exclusive newsletter! New arrivals, special sales and more!
By subscribing, you agree to receive offers, promotions and other commercial emails. You may unsubscribe at any time.